Privacy Policy

1. Introduction

LampkinAI ("we," "our," or "us") is committed to protecting your privacy and the privacy of your callers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI-powered virtual receptionist service.

Special Notice About Voice Data: Our Service processes voice calls and conversations. This policy specifically addresses how we handle audio recordings, transcripts, and voice-related data.

By using our Service, you consent to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, business address
• Business Profile: Industry, operating hours, services offered, pricing information
• Configuration Data: FAQs, appointment settings, call handling preferences, greeting scripts
• Payment Information: Credit card details, billing address (processed by our payment provider)

2.2 Information Collected Automatically

• Call Data: Phone numbers, call duration, timestamps, call outcomes
• Voice Recordings: Audio recordings of calls handled by our AI receptionist
• Transcripts: Text transcriptions of call conversations
• Usage Data: Login times, features used, dashboard interactions
• Device Information: Browser type, operating system, IP address

2.3 Caller Information

When callers interact with our AI receptionist, we may collect:

• Caller's phone number (via Caller ID)
• Information callers voluntarily provide (name, contact info, appointment requests)
• Voice recordings of the conversation
• Transcript of the conversation

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Process and respond to incoming calls
• Schedule appointments and manage your calendar
• Answer caller questions using your FAQs and business information
• Provide you with call recordings, transcripts, and analytics
• Process payments and manage subscriptions
• Communicate with you about service updates and support
• Improve and train our AI models (using anonymized data)
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

4. Voice Data, Recordings, and AI Processing

4.1 Call Recording

All calls handled by our AI receptionist are recorded by default. Callers are informed at the beginning of each call that: (1) they are speaking with an AI assistant, and (2) the call may be recorded.

4.2 Voice Processing

Voice data is processed in real-time using:

• Speech-to-Text: Converting spoken words to text for AI understanding
• Natural Language Processing: Understanding caller intent and generating responses
• Text-to-Speech: Converting AI responses back to spoken audio

4.3 AI Model Training

We may use anonymized and aggregated call data to improve our AI models. Before use in training:

• Personal identifiers are removed or masked
• Phone numbers are anonymized
• Business-specific information is removed
• Data is aggregated across multiple sources

You may opt out of having your data used for AI training by contacting us at privacy@lampkinai.com.

4.4 Sensitive Information

Our AI is designed to avoid collecting sensitive personal information. However, callers may voluntarily disclose sensitive information during calls. We implement PII (Personally Identifiable Information) detection and masking in transcripts for:

• Social Security numbers
• Credit card numbers
• Medical information (where applicable)
• Financial account numbers

5. Data Retention

You may request deletion of your data at any time, subject to our legal retention obligations.

6. How We Share Information

We do not sell your personal information. We may share information with:

6.1 Service Providers

• Telephony Provider: To route and process phone calls
• Speech Processing: For speech-to-text and text-to-speech services
• AI Provider: For natural language understanding and response generation
• Payment Processor: To process subscription payments
• Cloud Infrastructure: For data storage and computing

All service providers are bound by confidentiality agreements and only process data as necessary to provide their services.

6.2 Legal Requirements

We may disclose information if required to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Respond to emergency situations

6.3 Business Transfers

If LampkinAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership.

7. Data Security

We implement industry-standard security measures including:

• Encryption in Transit: All data is encrypted using TLS 1.3 during transmission
• Encryption at Rest: Stored data is encrypted using AES-256
• Access Controls: Role-based access with multi-factor authentication
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Audits: Periodic security assessments and penetration testing
• SOC 2 Compliance: We maintain SOC 2 Type II certification

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your data.

8. Your Rights and Choices

8.1 Access and Portability

You can access your account data, call recordings, and transcripts through your dashboard. You may export your data at any time.

8.2 Correction

You can update your account information through your dashboard or by contacting support.

8.3 Deletion

You may request deletion of your account and associated data. Some data may be retained for legal compliance purposes.

8.4 Opt-Out Options

• Marketing Communications: Unsubscribe link in emails or contact support
• AI Training: Contact us to opt out of anonymized data use for model training
• Call Recording: Contact us to discuss alternative configurations

9. International Users and GDPR

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contractual necessity, legitimate interests, and consent
• Right to Object: You may object to processing based on legitimate interests
• Right to Restrict: You may request restriction of processing in certain circumstances
• Right to Erasure: You may request deletion ("right to be forgotten")
• Data Portability: You may request your data in a machine-readable format
• Withdraw Consent: You may withdraw consent at any time

Data Transfers: Data may be transferred to and processed in the United States. We use Standard Contractual Clauses approved by the European Commission to ensure appropriate safeguards.

To exercise your GDPR rights, contact us at privacy@lampkinai.com. You also have the right to lodge a complaint with your local data protection authority.

10. California Privacy Rights (CCPA)

California residents have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your CCPA rights, contact us at privacy@lampkinai.com or call our support line.

11. Privacy for Callers

If you are a caller who has interacted with a business using our Service:

• Your call was handled by an AI assistant on behalf of the business you called
• You were informed at the start of the call that you were speaking with an AI and that the call may be recorded
• The business you called is the primary controller of your call data
• To request access to or deletion of your call data, please contact the business directly

If you have concerns about how a business is using our Service to handle your calls, you may contact us at privacy@lampkinai.com.

12. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@lampkinai.com.

13. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services (such as calendar applications). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our Service. Your continued use of the Service after such notice constitutes acceptance of the updated policy.

15. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

16. Cookie Notice

We use cookies and similar technologies for:

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: To understand how users interact with our Service
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.